A call center is a modern solution for digital marketing and support solution. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.
Why need a call center?
Outbound services: Outbound
services are also designed and developed according to clients business
requirement. Some ideas are also given below:
1. Telemarketing of products and services.
2. Tele-sales of products and services.
3. Tele-sales lead generation for the specific target-oriented campaign.
4. Tele-survey (Customer satisfaction/feedback survey).
5. Follow up and resolving customer complaints.
6. Customer data/information collection.
7. Distribution/sales channel monitoring/control.
8. General Notification (Occasion based Greetings, Welcome call and others)
9. Customer win-back & Promotional Information.
In-bound Services: All services are designed
according to client’s need and customized to match with any kind of
environment. Features are:
1.
IVR (Interactive
voice Response) services.
2.
Customer care and
problem-solving.
3.
New sales &
lead generation.
4.
General inquiries
(product/package/service information).
5.
Customer Complaints
(product/package/service-related complaints).
6.
Customer
Suggestion & promotion.
7.
Subscription leads
generation.
8.
Customer support
through Web Chat services.
9. Email and voicemail services.
The Different Features of Leotech Call
Center Solution are:-
- Admin, User and Group Rights
- Multiplayer options with Menu and Sub
Menus
- Self Design able Web Based CRM
- Dialing Mode: Manual, Preview,
Progressive or Predictive
- Import Data from Excel/CSV
- Customize-able Reporting Format
- Call Billing Software
- Call Voice Log Filtering by Process,
Campaign, Date, Agent Name, Disposition, etc.
- IVR-Flexible swap-able wave files can be
set
- Inbound, Outbound or Both Call Setup
- Trunk Wise Billing
- Extension Wise Billing
- Call Recording, Voice Mail
- ACD/Agent Management Reports
- Data Management with Do Not Call, Start
Calling, Stop Calling, Call Again
- SMS/E-Mail Templates and Integration
disposition wise
- Customization or feature updating as per
client need
- Remotely Installation
- Technical support